Sharjah Transport Info
Sharjah City Taxi
SRTA unified booking number, Citi Taxi and Union Taxi contacts, head office address, complaint process, and a private transfer alternative for intercity and airport routes.
SRTA Unified Taxi Booking
All Sharjah taxis operate under the Sharjah Roads and Transport Authority (SRTA). A single 24/7 booking line connects to all four licensed franchises operating in the emirate. You do not need separate numbers for each company.
How to Book a Sharjah City Taxi
Whichever franchise ends up collecting you, the booking route is the same. There are four ways in, and which one is best depends on whether you can describe where you are standing.
- Call 600 52 52 52. Give your pickup point, destination, passenger count and the time. A building or compound name plus the nearest main road beats a street number in most of Sharjah.
- Book online at eforms.srta.gov.ae, which handles bookings, complaints and lost property in one place, in English and Arabic.
- Use a ride-hailing app, or the emirate's Digital Sharjah government platform, which carries transport services alongside the rest of Sharjah's e-services.
- Hail one. Cream and orange cabs are easy to flag on the main roads in Al Majaz, Al Qasba, Al Nahda and Rolla, and ranks sit outside Sharjah City Centre, Mega Mall, Sahara Centre and Al Jubail station.
A small dispatch fee is added to telephone reservations on top of the metered fare, which is standard practice across the UAE. SRTA has also installed one-touch taxi request units at public locations around the emirate, which call a car to that spot without needing a phone at all.
Sharjah Taxi Operators: The SRTA Franchises
SRTA licenses a small group of private taxi franchises to operate in Sharjah rather than running the fleet itself. All use the same metered tariff and the same unified booking line. Each franchise is identifiable by its company name on the vehicle, but the booking experience is identical.
Sharjah Taxi Complaints and Lost Items
SRTA handles all taxi complaints centrally. If you have a complaint about a Sharjah taxi driver or lost property in a Sharjah taxi, use one of the following official channels:
- Phone: Call 600 52 52 52 and select the complaints option
- Online form: eforms.srta.gov.ae - taxi complaint form (available in English and Arabic)
- Lost items: SRTA lost property portal at srta.gov.ae under Transport Services
When filing a complaint, note the taxi vehicle registration plate number, the time and date of the journey, and your pickup and drop-off points. These details speed up SRTA investigation. Written complaints can also go to info@srta.gov.ae, and the head office on +971 6 503 3333 handles escalations during working hours.
For a lost item, speed is the deciding factor. A phone or wallet reported the same day, with a plate number attached, is usually recoverable. The same report a week later, with only a rough time and no plate, rarely is. If you booked rather than hailed, the trip record does the identifying for you.
Sharjah Taxi Types
SRTA runs more than one category of vehicle on the same tariff and the same booking number. Ask for what you need when you call.
- Standard taxi - the bulk of the cream and orange fleet, metered, available across the emirate
- Family taxi - larger vehicles for groups and families with luggage
- Ladies taxi - female drivers, available in the city and at Sharjah International Airport
- Accessible vehicles - specially equipped cars for people of determination, requested through the same line
The specialist categories are a smaller share of the fleet, so allow extra time when you request one at peak hours.
Sharjah Airport Taxi Rank
Sharjah International Airport has a staffed taxi rank on the arrivals level, running 24 hours, with family and ladies taxis available alongside the standard cars. You do not need to phone ahead. Fares are metered, with an extra AED 20 airport surcharge added to every trip originating at the airport. A run into Sharjah city centre usually lands around AED 50 to AED 60.
SRTA also keeps a service counter at the airport, which is the closest thing to a walk-in taxi office most travellers will need. For arrivals where the queue and the surcharge are worth avoiding, our Sharjah Airport transfers page covers meet and greet inside arrivals at a fixed price, and Sharjah to DXB covers the cross-emirate run in the other direction.
Sharjah City Taxi Fares
SRTA sets the tariff, so the meter reads the same whichever franchise picks you up. There is a flag fall that rises at night, a per-kilometre rate and a minimum charge, plus the AED 20 airport surcharge and a small dispatch fee on telephone bookings. Crossing into Dubai adds Salik at each toll gate on the route.
As a working guide, journeys inside Sharjah city are inexpensive, Sharjah to Ajman is a short hop, and Sharjah to Dubai generally lands between AED 80 and AED 150 depending on where you finish. Current detail is in our Sharjah taxi fare guide, with per-route figures for Sharjah to Dubai and Sharjah to Ajman. For the emirate's contact numbers on one page, see Sharjah taxi numbers.
Sharjah Taxi Availability and Limitations
Sharjah operates a fleet of over 2,500 licensed taxis, but availability is not uniform across the emirate or throughout the day. Key availability issues:
- The Sharjah-Dubai corridor is heavily congested during morning rush (7am to 9am) and evening rush (5pm to 8pm)
- Sharjah taxis cannot pick up passengers inside Dubai - every Dubai-bound trip involves an empty return, making some drivers reluctant during peak hours
- Coverage in Sharjah's eastern enclaves (Khorfakkan, Kalba, Dibba) is limited to Sharjah Taxi government vehicles
- Late night availability (after 11pm) is significantly reduced
For time-sensitive travel - early morning airport transfers, Dubai business meetings, or intercity routes - a pre-booked private chauffeur at a confirmed pickup time and fixed price removes these availability risks.
Private Chauffeur as an Alternative
Gulf Chauffeur provides pre-booked transfers from Sharjah to Dubai, Abu Dhabi, all UAE airports, and intercity routes. Book via WhatsApp with your pickup address, destination, date, and time - we confirm a fixed price, no meter. GMC Yukon and Mercedes-Benz Vito fleet.
SRTA Quick Reference
- Unified Booking 600 52 52 52
- Head Office +971 6 503 3333
- Union Taxi Direct +971 6 532 5333
- Email info@srta.gov.ae
- Complaints eforms.srta.gov.ae
Common Questions
Sharjah City Taxi FAQ
What is the Sharjah taxi booking number?
The unified Sharjah taxi booking number is 600 52 52 52. This 24/7 hotline is operated by SRTA (Sharjah Roads and Transport Authority) and covers all licensed franchises including Citi Taxi, Union Taxi, and Sharjah Taxi. Union Taxi also has its own direct line: +971 6 532 5333.
What is City Taxi Sharjah?
Citi Taxi Sharjah, also written City Taxi, is one of the taxi franchises licensed under the Sharjah Roads and Transport Authority (SRTA). It runs a fleet of roughly 1,200 vehicles and sits within the Arabia Taxi group under Economic Group Holdings. Its office is behind Sharjah City Centre in Industrial Area 1. All Citi Taxi rides are dispatched through the SRTA unified line, 600 52 52 52.
Does Citi Taxi Sharjah have its own phone number?
Yes, but not for booking a ride. Citi Taxi L.L.C lists +971 6 533 3550 and +971 6 533 4444 as office lines, with the email cititaxi@cititaxisharjah.ae and a postal address of P.O. Box 22599, Sharjah. Those are administrative contacts for the company itself. For an actual taxi, Citi Taxi points customers at the SRTA unified number, 600 52 52 52, which dispatches whichever car is nearest.
What is the Sharjah taxi head office address?
The SRTA head office is on Al Wafa'a Street, Sharjah, P.O. Box 30330. Phone +971 6 503 3333, email info@srta.gov.ae. SRTA also runs a counter at Sharjah International Airport and branch offices at Khorfakkan, Kalba and Dibba Al Hisn for the east coast enclaves. Opening hours are mornings through early afternoon and change periodically, so check srta.gov.ae before travelling to an office in person.
Where can I catch a Sharjah city taxi?
Ranks sit outside Sharjah City Centre, Mega Mall, Sahara Centre, Al Jubail bus station, Sharjah International Airport arrivals, and most large hotels. Hailing works on the main roads in Al Majaz, Al Qasba, Al Nahda and Rolla. In residential districts and the industrial areas, hailing is unreliable and calling 600 52 52 52 or using an app is the practical option.
Is there a Sharjah taxi app?
SRTA takes bookings online at eforms.srta.gov.ae, and transport services also sit inside the emirate's Digital Sharjah government platform. The main ride-hailing apps cover Sharjah as well. SRTA has additionally installed one-touch taxi request units at a number of public locations, which summon a cab to that exact spot without a phone at all.
How much is a taxi from Sharjah Airport?
Sharjah taxis are metered, and trips starting at Sharjah International Airport carry an extra AED 20 airport surcharge on top of the meter. A run from the airport into Sharjah city centre usually lands around AED 50 to AED 60. The rank is on the arrivals level and operates 24 hours, with family and ladies taxis available alongside the standard cars.
Are there ladies-only taxis in Sharjah?
Yes. SRTA runs family and ladies taxis alongside the standard fleet, including at Sharjah International Airport. Ask for one when you call 600 52 52 52, or select it if the booking channel you are using offers the option. Availability is lower than for standard cars, so allow a little more time when you request one at peak hours.
How do I file a complaint against a Sharjah taxi?
Complaints can be submitted by calling 600 52 52 52 (the SRTA unified hotline) or online at eforms.srta.gov.ae. The online form is available in English and Arabic and covers taxi complaints, lost items, and general suggestions. Note the taxi registration plate number and approximate time of the journey when filing.
What taxi companies operate in Sharjah?
SRTA licenses a small group of taxi franchises rather than running the cars itself. The names on the doors are Citi Taxi and Union Taxi (both under the Arabia Taxi group, roughly 1,200 vehicles each), Sharjah Taxi (the government-linked fleet tied to Sharjah Asset Management), and Emirates Cab. Together they run a fleet of several thousand cars in cream and orange. All use the same SRTA booking line: 600 52 52 52.
Does Union Taxi Sharjah have its own contact number?
Yes. Union Taxi LLC has its own direct lines: +971 6 532 5333 and +971 6 532 5555. Union Taxi operates approximately 1,210 licensed vehicles in Sharjah and is also part of the Arabia Taxi Group. For general bookings, the SRTA unified number (600 52 52 52) reaches all franchises.
Can Sharjah taxis go to Dubai?
Yes. SRTA-licensed taxis can travel to Dubai, including Dubai Airport (DXB). The key restriction is that Sharjah taxis cannot pick up passengers from inside Dubai for the return journey - every trip to Dubai ends with an empty return to Sharjah. This makes some drivers reluctant for Dubai-bound trips during busy periods. For reliable intercity transfers, a pre-booked private chauffeur at a fixed price is the more consistent option.
Private Transfer from Sharjah
Skip the Taxi Queue. Book a Confirmed Transfer.
Gulf Chauffeur covers Sharjah to Dubai, Abu Dhabi, Dubai Airport, Abu Dhabi Airport, and all UAE routes. Pre-booked, fixed price, no meter. WhatsApp to confirm your ride.